Complaints Policy

Tell us what you think of us!

Your comments, both good and bad, will always be welcomed.

If you have a particular concern, talk first to the Beechtree Community Centre Chief Officer.

If you are not happy with this or the response, you should contact Terry O’Neill on 07831400719 who is the Chair of our Trustees.

If you still do not feel that the matter has been resolved, it will be taken to the next meeting of the committee of Whitchurch Community Services Association who are responsible for the management of the centre for their final decision.

A complaints form can be obtained from reception.

Christmas Shopping Online

Would you like to do all your shopping online this year? Well you can, with the help and support from us, we can help you browse for your purchases and order your items. Either choose to come to Drop In sessions on Wednesdays 1.00pm – 3.00pm or One to One at the Beechtree it’s up to you. Your own device is welcome just don’t forget to bring any existing usernames and passwords with you!(Especially email) For more information: call us on 01948 258220 or email gilda@btcc.org.uk