Complaints Policy

Tell us what you think of us!

Your comments, both good and bad, will always be welcomed.

If you have a particular concern, talk first to the Beechtree Community Centre Chief Officer.

If you are not happy with this or the response, you should contact Terry O’Neill on 07831400719 who is the Chair of our Trustees.

If you still do not feel that the matter has been resolved, it will be taken to the next meeting of the committee of Whitchurch Community Services Association who are responsible for the management of the centre for their final decision.

A complaints form can be obtained from reception.

Chocolate Games

Each person throws the dice in turn. If you throw a six, put on the hat, scarf and gloves. With the knife and fork you are free to eat as much chocolate as possible before somebody else throws a six. This carries on until all the chocolate has been eaten. The aim is to obtain as much chocolate as possible. This game is particularly popular with the group – to be fair, anyone who likes chocolate is usually more than happy to play!

Open Day at the Beechtree Centre

We are having an Open Day here at the Beechtree when you can come along and see what we do, meet the staff and volunteers and get a bit “hands on”. The day will be on Wednesday 12 September between 11am – 3pm.

Here are just some of the things on offer:

  • Healthy Cooking demonstration & food tasting session,
  • Art exhibition,
  • IT demonstration,
  • The Community garden will be open and surplus produce will be available to buy along with jams and chutneys,
  • Youth group display,
  • Inclusive sports demonstration,
  • Free entry into draw.

Everyone welcome.

Gilda on the radio

On 31st May, Gilda Nicholson, our digital inclusion officer gave a live interview on the Jim Hawkins Show on Radio Shropshire about the work of the Beechtree in enabling people to get online. You can listen to the interview until the 29th June by clicking on this link https://www.bbc.co.uk/programmes/p067f6b5 and starting the playback at 1hour and 43 minutes.

Building Better Opportunities

The Building Better Opportunities programme is jointly funded by the European Social Fund and the Big Lottery Fund to tackle the root causes of poverty, promote social inclusion and drive local jobs and growth. The programme is delivered in 38 Local Enterprise Partnership (LEP) areas according to local priorities.

The project helps those furthest away from employment gain the skills and experience they need to get into work. BBO Shropshire works with people  19+ years across Shropshire, Telford and Wrekin who are experiencing multiple barriers, resulting in social exclusion. The project aims to help participants gain skills and develop confidence through intensive personalised support to equip them with the abilities needed to move forwards and into employment. It will also provide access to a wide and diverse range of volunteering opportunities, enabling more disadvantaged people to move into further education or training having acquired basic skills, increased confidence and motivation through participation in project activities.

Participants can self refer or be referred by the Job Centre or other agencies.  Contact BBO Employability Officer Deborah Spiers for more information on 01948 258220 or email deborah@btcc.org.uk