Complaints Policy

Tell us what you think of us!

Your comments, both good and bad, will always be welcomed.

If you have a particular concern, talk first to the Beechtree Community Centre Chief Officer.

If you are not happy with this or the response, you should contact Terry O’Neill on 07831400719 who is the Chair of our Trustees.

If you still do not feel that the matter has been resolved, it will be taken to the next meeting of the committee of Whitchurch Community Services Association who are responsible for the management of the centre for their final decision.

A complaints form can be obtained from reception.

Privacy Policy

Website Privacy Policy

This privacy policy sets out how Whitchurch Community Services Association ( Beechtree Community Centre) uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WCSA may change this policy from time to time by updating this page. You should check here occasionally to ensure that you are happy with any changes. This policy is effective from March 2018

What we collect

We may collect the following information:

  • name
  • contact information including email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We send emails about new courses, quarterly newsletters or other information which we think you may find interesting using the email address which you have provided.
  • Internal record keeping.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by writing to or emailing us at

We do not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Child Protection

Whitchurch Community Services Association recognises that, in its work with children and young people, the safety and protection of those children and young people is paramount and has priority over all other interests. Therefore, the Child Protection Policy has been devised to comply with procedures published by the Shropshire Safeguarding Children’s Board (SSCB). These procedures can be accessed via

Confidentiality Policy

We will not tell another person outside this centre about you unless we are extremely concerned about your safety or the safety of others. If we are considering telling others about your situation, we will tell you first.

Equal Opportunities Policy

This Association recognises that everyone has a contribution to make to our society and has a right to equal access to services and to equal treatment. We aim to ensure that no individual or organisation will be discriminated against by us whether they are a user of our services, a job applicant or a member of paid or voluntary staff.

The Association is actively opposed to all forms of discrimination on the grounds of:

  • Age
  • Appearance
  • Caring responsibilities
  • Caste
  • Class
  • Gender
  • HIV status
  • Immigration status
  • Long term illness
  • Marital status
  • Nationality
  • Physical or mental ability
  • Political beliefs
  • Race / ethnicity
  • Religion
  • Sexuality
  • Trade Union activity
  • Unrelated criminal activity